Troubleshooting
1. What should I do if I am not getting my registration confirmation email?
Check your spam box to see if the registration confirmation email is there. Otherwise, write an email to support@ufirst.com and we will be happy to support you in the best way!
2. How can I deactivate my ufirst account?
To deactivate your account, please send an email to support@ufirst.com, indicating your name, surname and email address. Your account will be deactivated within 24 hours.
3. What can I do if I forgot my password or if I want to change it?
If you forgot your password, or want to change it, follow these steps:
- Access the Profile section
- Tap Sign in and then I have an account
- Tap Forgot password and enter the email address on which you want to receive the password reset procedure
- Open the received email and follow the steps specified, indicating the new password
4. How if I forgot my password and I have signed up with my Facebook account?
If you are logged in to ufirst with your Facebook account and you forgot your password, go to this page to receive assistance from Facebook.
5. How can I activate the geolocation and why activate it?
On some pages of the app you are advised to enable geolocation to indicate the available points closest to you. All active points are those visible in the app; if you don’t find what you’re looking for, try switching cities from the app’s Discover section in order to see the facilities where the service is provided.
